Your Privacy Matters

Introduction

Capybara World Koh Samui ("we," "our," or "us") operates the website capybaraworldsamui.com and provides wildlife sanctuary services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking or reservation
• Contact us through our website or email
• Subscribe to our newsletter
• Participate in surveys or promotions
• Visit our sanctuary

This information may include:

• Name and contact information (email, phone number)
• Booking details and preferences
• Payment information (processed securely through Stripe)
• Photographs (with your consent)
• Feedback and reviews

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information and operating system

How We Use Your Information

We use the collected information for various purposes, including:

• Processing bookings and reservations
• Providing customer service and support
• Sending booking confirmations and updates
• Improving our website and services
• Marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., payment processing, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection practices

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: